All orders that you place with 33 Pixels Ltd will be subject to acceptance in accordance with these terms and conditions.
Supply of information
The information you supply for use on stationery should be supplied in an electronic usable format and accurate to the best of your knowledge, to minimise amendment and reproofing. Please proof read all information before sending. Information for items needed on the day (Order of Service, Menus, Place Name Cards, Table Plans, Table names/numbers) must be signed off a minimum of 4 weeks before the event to guarantee the delivery of the items in time for the event.
Proofs are sent via PDF on email, using the wording and layout agreed in your order – please note that colour on screen can differ from printed colour. If you'd like a printed proof these can be arranged and are charged at £25 per design for standard digital print or £35 for foil print. Any changes required to the wording must be emailed through and the proof rechecked and signed off.
Once happy with the proofs please email to confirm that you are happy with all elements of the proof from start to finish and are happy for the entire job to be printed. Printing can occur as quickly as the same day as sign off, so any subsequent corrections, not mentioned before sign off will result in the additional/amended invitations be charged on top of the original order.
All stationery, artwork and designs are the copyright of 33 Pixels Ltd. All rights reserved. Due to the bespoke nature of the printing small variations in colour may occur. You are responsible for ensuring that you have permission to use any material (for example poems and hymns in your Order of Service or photography/imagery on bespoke stationery) you ask us to include in your stationery.
Once we have received your order, we aim to get the first round of designs to you within four working days you then have two round of changes before final files are supplied. Once approved and sent to print, your finished stationery will be delivered within ten working days. These time-scales are at the outside and every effort is made to get orders processed and sent as quickly as possible. Unfortunately, these timings may change due to circumstances beyond our control, but we will always keep you updated on your order.
The price includes the design, proofs and printing. We do operate a minimum order value of 40 pieces on save the dates and invite sets. A deposit of 50% is required on placing your order. The payment of the deposit will be taken as acceptance of the terms and conditions. The remaining amount will be invoiced when your order goes to print and must be paid in full before dispatch of the stationery. If the order value if less than £100, then the full amount is required upon placing the order. Any subsequent reorders for additional stationery is subject to a £25 minimum order fee.
Orders under 2kg will be delivered via Royal Mail Special Delivery – next day by 1pm. Orders over 2kg and table plans will be delivered via PDP – next day by 5pm. The cost of delivery is £10 per parcel. Delivery for any orders outside of the UK will be costed individually. A signature will be required on delivery to provide proof of receipt. If you live locally and prefer to collect the order please contact us. We must be notified of defective goods within seven working days or you are not guaranteed a replacement.
Cancellation of order will be subject to any costs incurred and the full order will be charged if the order has been signed off and printed. Except in cases of a manufacturing defect we do not accept returns of any items. We must be notified of defective goods within five working days. Defective goods must be returned to us by recorded post. Upon receipt of defective goods we will contact the customer to arrange a replacement or refund.
Only single offers / discounts can be used at any one time.
Our registered company address is:
38 Bergholt Road, Colchester, Essex, CO4 5AB.
Our studio for bespoke appointments is:
Studio 33, Ardleigh Studios, Ardleigh, Colchester, CO7 7FE
We only hold appointments at our studio address.